We all have lapses in common sense (some more than others, it seems), but we should at least have some shame when we do.
I was reminded of an incident from my retail days. I was an assistant manager at a store in an outlet mall. For reasons that were never sufficiently explained, whenever I completed a refund transaction, I had to get the signature of one of the other employees — in addition to my own and to the customer’s, resulting in a most impressive triple-signature document. Continue reading